# Money Back Guarantee Policy for ETHERGRID

At ETHERGRID, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes things don't go as planned, and you may need to return a product. To ensure your satisfaction, we offer a comprehensive Money Back Guarantee policy. Please read the following terms and conditions carefully.

## 1. Eligibility

1.1. **Time Frame**: To qualify for a refund, you must request a return within **30 days** from the date of purchase.

1.2. **Condition**: Products must be returned in their original condition, unused, and with all original packaging and tags intact.

1.3. **Proof of Purchase**: A valid proof of purchase, such as an order confirmation or receipt, is required.

## 2. Non-Refundable Situations

2.1. **Final Sale Items**: Products marked as "Final Sale" are not eligible for refunds or exchanges.

2.2. **Customized Orders**: Personalized or customized items are non-refundable.

2.3. **Damaged Returns**: Items that are damaged due to misuse or negligence are not eligible for a refund.

## 3. Return Process

3.1. **Initiate Return**: To initiate a return, contact ETHERGRID's customer service via email at support@ethergrid.lat. Please include your order number, reason for return, and any relevant details.

3.2. **Return Authorization**: Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to proceed with the return.

3.3. **Shipping**: You are responsible for shipping the product back to ETHERGRID. We recommend using a trackable shipping method to ensure the safe return of your item.

## 4. Refund Process

4.1. **Inspection**: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4.2. **Processing**: Approved refunds will be processed within **7-10 business days** of the inspection, and a credit will be applied to your original method of payment.

4.3. **Shipping Fees**: Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

## 5. Exchanges

5.1. **Defective or Incorrect Items**: If you receive a defective or incorrect item, please contact us immediately, and we will arrange for a replacement at no additional cost to you.

5.2. **Standard Exchanges**: For standard exchanges, the return process must be completed, and a new purchase must be made.

## 6. Contact Information

For additional information or questions regarding our Money Back Guarantee policy, please contact us at:

- **Email**: support@ethergrid.lat
- **Phone**: 555-342-7890
- **Office Address**: Calle Libertad 123, Ciudad del Sol, LATAM

Your satisfaction is our priority, and we strive to make your experience with ETHERGRID seamless and satisfying. Thank you for choosing ETHERGRID.